Last Updated: May 2026
BharatOne Services and Affiliates Private Limited ("BharatOne", "Company", "we", "our", or "us") values the privacy and security of personal and business information entrusted to us.
This Privacy Policy ("Policy") explains how BharatOne collects, uses, stores, processes, protects, and shares information through its websites, applications, APIs, merchant platforms, software systems, communication channels, and associated services (collectively, the "Services").
This Policy applies to customers, merchants, retailers, agents, distributors, API users, business partners, franchisees, website visitors, and other users interacting with the Services ("Users"). By accessing or using the Services, you acknowledge and consent to the practices described in this Policy.
This Policy is intended to ensure transparency in data handling practices, support responsible and lawful use of information, protect personal and operational information, and explain user rights and responsibilities relating to information shared with BharatOne.
BharatOne's privacy and operational practices are designed to align with applicable Indian legal and regulatory expectations including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, applicable payment ecosystem requirements, and operational security standards.
Depending on the Services used, BharatOne may collect information including:
Certain information may be collected directly from Users, partner integrations, verification providers, government departments, banking partners, payment service providers, or operational systems connected to the Services.
Information collected by BharatOne may be used for purposes including:
By accessing or using the Services, Users consent to:
Consent may be collected through registration forms, onboarding processes, OTP validation, digital acceptance, electronic confirmations, online applications, or other legally recognized methods.
Users may withdraw certain consent permissions where permitted under applicable laws, subject to operational, contractual, regulatory, or legal limitations.
BharatOne may share information with authorized entities including:
Information is shared only on a lawful, operationally necessary, and need-to-know basis.
BharatOne does not sell personal information to unauthorized third parties.
BharatOne stores and processes regulated customer, operational, and payment-related information within India.
The Company follows applicable Indian operational and data localization requirements relevant to digital governance, financial services, payment systems, and digital commerce.
Technology and infrastructure providers engaged by BharatOne are expected to maintain appropriate confidentiality, security, and operational safeguards.
BharatOne may retain information for periods reasonably necessary to:
Information that is no longer required may be securely deleted, anonymized, or archived in accordance with internal policies and applicable legal requirements.
BharatOne implements reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include:
Users are responsible for maintaining the confidentiality of passwords, PINs, OTPs, API credentials, and login information, using secure devices and networks, and promptly reporting suspicious activity or unauthorized access.
Users may receive:
Communications may be delivered through SMS, email, telephone calls, WhatsApp, push notifications, or in-application messaging.
Users may opt out of promotional communications where applicable.
BharatOne may use cookies, analytics tools, software development kits (SDKs), session identifiers, and similar technologies to support platform functionality, analytics, fraud prevention, security, and enhancement of user experience.
Users may manage certain cookie preferences through their browser or device settings.
The Services may integrate with third-party systems, APIs, applications, government platforms, banking systems, or partner infrastructure.
BharatOne is not responsible for the privacy practices of third-party websites, applications, or systems outside BharatOne's operational control.
Users are encouraged to review applicable third-party privacy policies where relevant.
Subject to applicable laws and operational limitations, Users may request:
Certain requests may be restricted where legal obligations require retention or where fraud prevention, security, or regulatory requirements apply.
For privacy-related concerns, complaints, or requests, Users may contact:
BharatOne will make reasonable efforts to review and address grievances within applicable legal timelines.
BharatOne may update this Privacy Policy periodically to reflect operational changes, technological developments, legal amendments, regulatory requirements, partner obligations, or modifications to the Services.
Updated versions will be published on the official BharatOne website.
Continued use of the Services following publication of changes constitutes acceptance of the revised Policy.
This Privacy Policy shall be governed by the laws of India.
Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hassan, Karnataka, India, unless otherwise required by applicable law.
For privacy, security, or data-related concerns, please contact:
